Goal 01
Every proposal is taken seriously
All creative, innovative, and improvement-oriented proposals are reviewed and considered.
Tien Phuoc Group Innovations Hub
Innovations Hub
Innovations Hubensures every proposal is evaluated through theProblem · Solution · Benefitsframework before implementation is approved.
Innovations Hub is the centralised intake for every technology and digital-transformation request from across the group — initiatives that create business value, not just IT improvements.
Why it exists
Why Innovations Hub exists
Two foundational principles shape how Innovations Hub works — make sure no idea slips through, while keeping IT investment deliberate and concentrated.
Goal 02
IT resources are spent with intent
Group IT resources are deployed deliberately to deliver real outcomes — never piecemeal.
Strategic context
Four pillars TPG prioritises for investment
These are the four long-term directions for group technology investment. Proposals aligned with one of the pillars are prioritised, but alignment is not required.
01
Strengthen security and data safety
02
Unlock enterprise knowledge and build a data platform
03
Rebuild and optimise existing processes
04
Equip employees with skills for the digital era and new ways of working
Centerpiece
A 6-step process
From the moment a department submits a request to the moment IT Delivery picks it up — transparent, predictable, and measurable within four weeks.
Intake & assessment
Requests in, initial screening
- Bước 01: Receive the request
Capture requests from departments via a standardised form/channel.
- Bước 02: Feasibility assessment
Technology and the proposing team run an initial analysis and feasibility assessment.
Build the proposal
Clarify and package the proposal
- Bước 03: Clarify the request
Work in detail with the requesting team to clarify and sharpen the requirement.
- Bước 04: Build the proposal
Compose a complete project proposal — objectives, scope, and expected benefits.
Decide & deliver
Go / No-Go and hand-off
- Bước 05: Go / No-Go decision
IT and the proposing team decide Go/No-Go together. Escalate to the TPRE CEO when an initiative is worthwhile but exceeds IT's available resources.
- Bước 06: Hand over to delivery
Hand the approved proposal to IT Delivery for implementation.
Step 05 · Decision mechanism
IT and the proposing team decide Go / No-Go together
Completed proposal
Output from Step 04
YES
IT + proposing team decide Go / No-Go
No upstream approval required
OVER
Escalate to TPRE CEO for approval
Only when an initiative is worthwhile but needs resources beyond IT's capacity
Evaluation criteria
The Problem · Solution · Benefits framework
Innovations Hub evaluates every proposal through a Problem – Solution – Benefits lens. These are business initiatives — not IT-only innovations.
Problem
Which business problem does this proposal address? Who is affected, and what does doing nothing cost?
People affected Scale of impact Current cost
Solution
What is the proposed approach, how broad is its scope, and why is this the right answer to the problem?
Approach Scope Alternatives considered
Benefits
The concrete business value delivered — quantified where possible, qualitative where necessary.
Quantified ROI Qualitative gains
Supporting attributes captured for every proposal
Priority
High / Medium / Low — based on impact and urgency.
Resources required
Headcount, budget, time-to-deliver.
Strategic pillar
Alignment with one of TPG's four strategic pillars (not required).
KPI Innovations Hub
How Innovations Hub measures itself
Three core indicators tracking the health of the process — reviewed quarterly and adjusted as needed.
≥10
proposals / quarter
Proposals received
≥2
projects / year
Projects approved
<4
weeks / proposal
Time to process a proposal
What you receive
What the proposing team gets back
When the process ends, what comes back to you isn't just a decision — it's three concrete deliverables.
Output 01
A complete project proposal
A clear write-up of objectives, scope, and expected benefits — ready for approval.
Output 02
Prioritisation recommendation
Recommended sequencing in light of group resourcing and roadmap.
Output 03
Go / No-Go dossier
Everything the TPRE CEO needs to approve or defer the initiative.
Ready to start?
Send us your idea — through one of two channels
The standardised intake form ships in the next phase. Until then, every idea reaches Innovations Hub through one of the two channels below.
Channel 01 · Email
helpdesk@tpg.tienphuoc.com
Send us a short note describing the idea. Innovations Hub responds within four weeks — Go or No-Go.
Channel 02 · Microsoft Teams
Message Luan (Director of Applied Technology)
Want a quick sanity-check before writing it up? Reach Luan directly on Teams.
Whichever channel you use, your idea runs through the same 6-step process and the same Problem · Solution · Benefits framework — there's no shortcut, and not every request gets built on demand.